Warranty Statement

 

The Relaxation Zone is committed to complete communication and clarification with our customers.  In that vain we want to clearly lay out what is and is not covered by us and the manufacturers we represent.  For the complete warranty statement regarding the extent of the warranty, warranty performance and acts invalidating the warranty see the documents from the manufacturer, available upon request.  If there is a difference between the current warranty statement from the manufacturer and this statement, the manufacturer’s statement shall apply.  This statement is meant as an overview and guideline to the warranties available and is not the final document regarding coverage.

 

The Relaxation Zone Warranty

The Relaxation Zone honors the warranties from the manufacturers we represent for the customers who purchased hot tubs, spas, and saunas from us.  We do not charge any additional trip, travel or mileage charges or charges for shipping of parts while your equipment is under warranty if the equipment was purchased from us and the manufacturer covers labor.  In cases where parts are covered and labor is not covered under warranty The Relaxation Zone will complete the repairs at 50% off our normal labor rates for up to 5 years from the date of delivery and will require the customer to pay for shipping of parts.

 

Vita Spas Warranty

 

Lifetime Structural Warranty

Spa Shell: Vita International warrants its shells against loss of water due to defects in materials and workmanship for as long as the original purchaser owns the spa.

 

Ten (10) Years Surface

The acrylic surface is warranted against blistering, cracking and chipping resulting from a defect in the acrylic surface material for a period of ten (10) years from the original date of purchase.

 

Five (5) Year Component Warranty

Vita International warrants all factory installed electrical components – pumps, blowers, heater and control system – and plumbing components – jets, air injectors, glued joints, pipes and hoses – to be free from defects in materials and workmanship for a period of five (5) years from the original date of purchase.  Factory installed options, covers and ozonators are warranted as noted below.

 

Wearable components such as filter cartridges, light bulbs, fuses, and headrests are not covered under this warranty but are warranted to be free from defects in the material and workmanship at the time of original delivery.

 

Two (2) Year Cabinet Warranty

The cabinetry is warranted to maintain its structural integrity for a period of two (2) years from the original date of purchase.

Factory Installed Options

Covers, as supplied by Vita Spa, are warranted to be free from manufacturing defects for a period of two (2) years.

 

Ozonators, installed at the time of manufacture, are warranted to be free from manufacturing defects for a period of two (2) years.

 

Digi-Chromium lighting systems, installed at the time of manufacture, shall be warranted to be free from manufacturing defects for a period of one (1) year for all components.

 

Stereo systems, installed at the time of manufacture, are warranted to be free from manufacturing defects for a period of one (1) year.

 

Symphonic Wave Seats, installed at the time of manufacture, are warranted to be free from defects for one (1) year.

 

Fresh Water Mister Systems, installed at the time of manufacture, are warranted to be free of manufacturing defects for a period of one (1) year.

 

There will be no charge for in-home service labor on factory installed options during the first 90 days.

 

Great Lakes Spas Warranty

 

Ten (10) Year Structural Warranty

Great Lakes warrants (parts and labor) the spa surface against water loss caused by defective materials or workmanship for a period not to exceed the lesser of ten (10) years from the date of purchase or ten (10) years six (6) months from the date of manufacture.

 

Five (5) Year Surface Warranty

Great Lakes warrants (parts and labor) the spa surface against cracks or blisters caused by defective materials or workmanship for a period not to exceed the lesser of five (5) years from the date of purchase or five (5) years six (6) months from the date of manufacture.  Excluded from this warranty are the cosmetic damages or conditions arising from abuse, misuse, normal wear or acts of God.

 

Three (3) Year Component Warranty

Great Lakes warrants the mechanical equipment (including factory installed ozonators), plumbing, fittings, and controls against defects in workmanship for a period not to exceed the less of three (3) years from the date of purchase or three (3) years six (6) months from the date of manufacture.  Damage caused by improper electrical hook-up or wiring voids the warranty.  Travel, trip or mileage costs are not covered under this warranty and service travel charges will be assessed to the purchaser by the dealer (The Relaxation Zone does not charge extra for these trip, travel or service charges and accepts the labor payment from Great Lakes as the only payment for labor and trip charges).  Notwithstanding anything in this paragraph to the contrary, Great Lakes warrants stainless steel components for the earlier of one hundred eighty (180) days from the date of purchase or two (2) years from the date of manufacture.


Almost Heaven Saunas

 

Five (5) Year Vessel Warranty

Almost Heaven Saunas warrants that the wood utilized to construct its Almost Heaven Saunas shall be free from defects in material and workmanship under normal conditions of use and service, for a period of five (5) years from residential applications, and a period of one (1) year for commercial applications, after delivery to the original purchaser.  We further warrant that the seats and all other wooden accessories in the sauna shall be free from defects in material and workmanship under normal conditions of use and service for a period of one (1) year after delivery to the original purchaser, with the same limitations and conditions listed herein.  This warranty is limited to making good at our factory any wood, which in the judgment of Almost Heaven Saunas is deemed defective in materials or workmanship.

 

Five (5) Year Heater Warranty

Almost Heaven Saunas warrants the sauna heater, exclusive of the timer and thermostat, against defects in workmanship for a period of five (5) years from the date of purchase for residential applications and one (1) year for commercial applications, to the original purchaser only.  The heater timer and thermostat are warranted against defects in workmanship for a period of one (1) year.  Damage caused by improper electrical hook-up or wiring voids the warranty.  Travel, trip and mileage are not covered under this warranty and service charge will be assessed to the purchaser by the dealer.

 

Almost Heaven Saunas covers the parts only.  The Relaxation Zone will charge for shipping of parts and labor charges at 50% off during the warranty period.

 

Solaris Saunas

 

One (1) Year Vessel Warranty

Solaris Saunas warrants that the wood utilized to construct its Saloaris Saunas shall be free from defects in material and workmanship under normal conditions of use and service, for a period of one (1) year from residential applications, after delivery to the original purchaser.  Commercial applications are not covered.  We further warrant that the seats and all other wooden accessories in the sauna shall be free from defects in material and workmanship under normal conditions of use and service for a period of one (1) year after delivery to the original purchaser, with the same limitations and conditions listed herein.  This warranty is limited to making good at our factory any wood, which in the judgment of Solaris Saunas is deemed defective in materials or workmanship.

 

One (1) Year Heater Warranty

Solaris Saunas warrants the sauna heater, exclusive of the timer and thermostat, against defects in workmanship for a period of one (1) year from the date of purchase for residential applications, to the original purchaser only.  Commercial applications are not covered.  The heater timer, radio and thermostat are warranted against defects in workmanship for a period of one (1) year.  Damage caused by improper electrical hook-up or wiring voids the warranty.  Travel, trip and mileage are not covered under this warranty and service charge will be assessed to the purchaser by the dealer.

 

Solaris Saunas covers the parts only.  The Relaxation Zone will charge for shipping of parts and labor charges at 50% off during the warranty period.